Brooke Castino is one of MarketLauncher’s most trusted client-experience leaders, the kind of professional clients describe as a true extension of their internal teams. With years of experience supporting complex B2B programs, Brooke is known for bringing a rare mix of calm ownership, proactive communication, and high-touch customer care to every engagement.
Her approach is rooted in making clients feel supported, informed, and confident at every stage of a campaign. Brooke doesn’t just keep work moving; she ensures the relationship stays strong, expectations stay clear, and clients always know they have a partner who pays attention to the details and outcomes.
Proactive, High-Touch Client Experience
Brooke’s hallmark is her ability to deliver a “we’ve got you” customer experience, especially in environments with many moving parts, multiple stakeholders, and evolving priorities. She anticipates questions before they’re asked, communicates early when something needs attention, and follows through consistently, building trust over time.
Clients value that Brooke creates clarity and confidence without creating noise: the right updates, at the right time, with the right level of detail.
Where Brooke Has Done Some of Her Best Work
- Healthcare
- Technology & SaaS
- Professional Services
- Complex, multi-stakeholder B2B environments
Partnership-First Support Clients Feel
Brooke brings a partnership mindset that shows up in the day-to-day: responsiveness, reliability, thoughtful guidance, and steady leadership when priorities shift. That’s why clients and partners often praise her:
“I’m continually inspired by the dedication and innovation of your team, especially powerhouse leaders like Brooke Castino and Jennifer Aldinger. I’m grateful for our partnership and excited to see all the great things we’ll accomplish together!”
Client-Powered Praise
“Brooke is tenacious; nothing drops through the cracks. Love the thoroughness and the reminders.”
"Brooke is an excellent communicator."
“Brooke is awesome, smart, talented, and great to work with. Investing in her says a lot about you all.”
Customer Experience Strengths & Service Style
- Proactive Communication: Sets expectations early and keeps clients informed without overloading them.
- Calm Ownership: Creates confidence by taking responsibility and driving follow-through.
- Detail + Big Picture: Tracks the moving parts while staying anchored to the outcomes that matter.
- Steady Relationship Management: Builds trust through reliability, professionalism, and consistency.
- Client Advocacy: Brings client feedback forward and helps translate needs into smart adjustments.
- Positive, Solution-Oriented Presence: Keeps teams aligned and moving forward, even in ambiguity.
Brooke embodies one of MarketLauncher’s biggest differentiators: experienced, long-tenured professionals who deliver a premium client experience. When Brooke is on an account, clients gain more than support; they gain a dependable partner who protects the relationship, strengthens communication, and elevates the overall customer experience.
