Our teams are typically structured by Phases. We have individuals on the team who focus on the DMID/research process and we have individuals who focus on the Market Research portion of interviewing/booking sales appointments. In addition, there is always an Account and Program Manager assigned to every project. Their jobs are to ensure that the client stays informed, that results are achieved and that the internal team has the tools and information they need to do their job.

As we do with everything in our organization, we stay very focused on the overall outcomes we are looking to achieve – the deliverables that impact our clients’ goals and objectives. From that goal, we then assemble the team that has the expertise and the talent to achieve the goal. Various ratios and metrics guide the process in terms of what’s needed from a production standpoint. And at each step of the process, we ensure that we are collecting valuable market information and building on each step as we go along.

In terms of call volume, it fluctuates and varies based on many factors: the client’s business; industry ups and downs; economic ups and downs; cyclical natures of business; times of year; etc. For these reasons, we never have a set number of people working on an account nor do we have a set volume of calls going out. We are working to achieve an outcome for your business – we do what it takes, whenever it takes to get the job done. And if that means our volume has to triple, quadruple, etc. what we expected it to take, then that’s what we’ll do.

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